Terms of Service
Last updated: April 2026
1. Agreement to Terms
By accessing or using DirectBookings ("Service"), operated by DirectBookingHost ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
DirectBookings is a software-as-a-service platform that enables short-term rental hosts to build direct booking websites, accept payments, manage calendars, create legal waivers, and automate guest check-in flows. The Service is provided on a subscription basis.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use the Service. You are responsible for all activity that occurs under your account.
4. Subscription & Billing
The Service is offered at $9/month with a 5-day free trial. Payment is processed through Stripe. Your subscription renews automatically each month. You may cancel at any time — your access continues until the end of the current billing period. No refunds are issued for partial months. We reserve the right to change pricing with 30 days notice.
5. Acceptable Use
You agree not to: use the Service for any illegal purpose; upload content that infringes intellectual property rights; attempt to gain unauthorized access to the Service; use the Service to send spam or unsolicited communications; resell or redistribute the Service without authorization; interfere with the operation of the Service.
6. Your Content & Data
You retain ownership of all content you upload (property photos, descriptions, waivers, etc.). You grant us a limited license to host, display, and transmit your content solely to operate the Service. We do not sell your data to third parties. You may export or delete your data at any time.
7. Guest Data & Waivers
When guests complete check-in on your booking site, their data (name, email, IP address, signatures) is collected and stored on your behalf. You are the data controller for guest data. We act as a data processor. Waiver acceptances and rental agreement signatures are stored for 7 years for legal compliance. You are responsible for ensuring your use of guest data complies with applicable privacy laws.
8. Payment Processing
Payments from guests are processed through Stripe Connect. Funds are deposited directly into your Stripe account. We do not hold or have access to guest payment funds. Stripe's terms of service apply to all payment processing. Standard Stripe processing fees apply and are subject to change by Stripe.
9. Legal Waivers & Rental Agreements
The Service provides tools to generate rental agreements and custom waivers. These documents are provided as templates and general guidance. We do not provide legal advice. You are responsible for ensuring your waivers and agreements comply with local laws. We recommend consulting a licensed attorney in your jurisdiction. We are not liable for the enforceability of any waiver or agreement generated through the Service.
10. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss of bookings, revenue, or data resulting from Service downtime.
11. Limitation of Liability
The Service is provided "as is" without warranties of any kind. We are not liable for: any disputes between you and your guests; the enforceability of waivers or rental agreements; loss of revenue due to Service downtime; any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless DirectBookingHost from any claims, damages, or expenses arising from: your use of the Service; your content; disputes with your guests; your violation of these Terms or any applicable law.
13. Termination
We may suspend or terminate your account if you violate these Terms. You may cancel your account at any time. Upon termination, your data will be retained for 30 days, after which it may be permanently deleted. Waiver and signature records are retained for 7 years regardless of account status.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of the State of California, USA. Any disputes shall be resolved through binding arbitration in California. The prevailing party is entitled to recover reasonable attorney's fees.
16. Contact
For questions about these Terms, contact us at support@directbookinghost.com.